If you are experiencing a problem while using WordChef, check out the Support page before contacting us. You may find your answer there and not have to wait for us to respond to your email. If the Support page does not have an answer for you, please include the following information when you contact us: (1) the steps we can use to re-create the problem; (2) what happened when you performed these steps, i.e. a description of the problem; (3) what you expected to happen; and (4) your version of WordChef (displayed at the top of the WordChef application). Thanks!